The article begins with terminology relevant to the article SWB (shopping while black) or CRP (Consumer Racial Profiling). There are 81 court cases based on alleged race/ethnic discrimination. There are three measurement levels of discrimination. The customers service experience, degradation or denial. Subtle discrimination which is indirect and ambiguous. An example in the article an African American family rent a motel room and a short time later they are asked to leave without a reason. Overt discrimination is obvious such as a Hispanic family stopping at a Conoco and paying for their merchandise with a credit card. The clerk refuses to accept payment even with a valid license and began using racial epithets towards them. In another case a Denny's server made African American customers wait an extra ordinary amount of time before being seated then she made derogatory comments toward them. The last measurement is consumers of color being biased on Criminal Treatment. A stereotype is that minority customers are most likely to steal.
From article: "Degradation can take many forms, such as extended waiting periods, prepay requirements, being charged higher prices, and being subjected to increased surveillance and to verbal and/or physical attacks, including the use of racial epithets."
From article: (Commonwealth of Massachusettes v. The Children's Place Stores, Inc. 2003; p.3). An employee alleged that her white supervisors directed her to refuse minority customers large shopping bags because they would use the bags to steal.
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